At hukoma.xyz, we are committed to providing a seamless shopping experience and high-quality products to our valued customers. We understand that sometimes things don’t go as planned, and you may need to return an item. This policy explains how we handle returns, exchanges, and refunds.

1. Returns Eligibility

To be eligible for a return, the item must meet the following criteria:

  • The item must be purchased directly from hukoma.xyz.
  • It must be returned within 30 days from the date of purchase.
  • The item must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
  • Items marked as “final sale” or “non-returnable” are not eligible for return.

If these conditions are not met, unfortunately, we will not be able to process your return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team via email at support@hukoma.xyz or through our contact form on the website. Please provide your order number, item(s) you wish to return, and a brief explanation of why you want to return the product.
  2. Return Authorization: Once your request is reviewed, we will send you a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
  3. Return Shipping: You will be responsible for paying the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your product. Please note that we do not cover return shipping costs unless the return is a result of our error.
  4. Packaging: Ensure the item is properly packaged to prevent damage during transit. If the item is damaged due to improper packaging, we reserve the right to deny the return.

3. Refunds and Exchanges

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment.

Refund Process:

  • Credit Card/PayPal: Refunds will be credited to the original payment method. Please note that it may take a few days for the refund to appear in your account, depending on your financial institution or payment processor.
  • Gift Cards: If you purchased an item using a gift card, the refund will be issued as store credit in the form of a gift card.

Exchanges:

If you wish to exchange your item for a different size or color, please contact us directly. You may be required to place a new order and return the original item separately. If the item is out of stock, we will notify you and offer a full refund.

4. Damaged or Defective Items

We take great care in packing and shipping your products to ensure they arrive in excellent condition. However, if you receive a damaged or defective item, please follow these steps:

  • Notify Us Immediately: Contact our customer support team at support@hukoma.xyz within 7 days of receiving the damaged or defective item.
  • Provide Evidence: Include clear photos or videos of the damage or defect to help us assess the situation quickly.
  • Return Process: Once the issue is confirmed, we will provide a return label for you to return the defective item at no cost to you. After receiving the returned item, we will send you a replacement or issue a full refund, based on your preference.

5. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Gift cards
  • Downloadable software products
  • Perishable items (e.g., food, flowers)
  • Items marked as “final sale” or “non-returnable” at the time of purchase

Please review the product description carefully before purchasing to ensure it is eligible for return.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps:

  1. Check Your Bank or Credit Card Statement: Sometimes it takes additional time for the refund to be posted by your financial institution.
  2. Contact Us: If the refund has not been processed after 10 business days, please reach out to us at support@hukoma.xyz. We will investigate and assist you in resolving the issue.

7. International Returns

For international customers, we accept returns under the same conditions mentioned in this policy. However, please note the following:

  • Return Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your items.
  • Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or import fees associated with returning items from outside the country.

Please allow additional time for returns to be processed from international locations.

8. How to Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team:

  • Address: 4108 Minuteman Way, Charlotte, NC 28208, United States
    Phone: +17049973770
    Email: admin@hukoma.xyz

Our customer service team is available Monday to Friday from 9 AM to 6 PM (UTC), and we will respond to your inquiries as quickly as possible.

9. Changes to the Return Policy

hukoma.xyz reserves the right to update or modify this return policy at any time. Any changes will be posted on this page, and the revised policy will apply to all future returns, exchanges, and refunds.

We encourage you to review this policy periodically to stay informed about any updates.

10. Conclusion

We are committed to ensuring your satisfaction with every purchase from hukoma.xyz. If you are not completely satisfied with your order, please follow our return process, and we will do our best to resolve the issue in a timely and fair manner.

Thank you for shopping with us at hukoma.xyz. We appreciate your business and look forward to serving you again in the future!