1. Introduction
At Hukoma.xyz, we are committed to providing high-quality products to our valued customers. To ensure complete satisfaction, we offer a warranty on all eligible items purchased from our website. This Warranty Policy outlines the terms, conditions, and procedures related to the warranty for products bought from Hukoma.xyz. Please take the time to read and understand this policy thoroughly.
2. Warranty Coverage
The warranty provided by Hukoma.xyz covers manufacturing defects and material faults under normal use and care. If your product experiences any issues due to defects in materials or workmanship, we will repair or replace it, at our discretion, in accordance with the terms outlined in this policy. The warranty does not cover damage resulting from misuse, neglect, or accidents.
The following types of issues are typically covered under our warranty:
- Defective parts or components.
- Faults in workmanship that affect the usability or function of the product.
- Products that do not meet the specifications as described on the product page of our website.
3. Warranty Period
The warranty period for products purchased from Hukoma.xyz varies depending on the type of product. The standard warranty period is as follows:
- Electronics: 12 months from the date of purchase.
- Furniture: 24 months from the date of purchase.
- Apparel and Accessories: 6 months from the date of purchase.
The exact warranty period for your product will be clearly stated on your product page at the time of purchase. For any specific queries, please contact our customer support team.
4. Exclusions from the Warranty
Our warranty does not cover damage or issues arising from the following:
- Misuse or abuse: Using the product in ways that are not intended or recommended by the manufacturer.
- Wear and tear: Normal wear and tear due to aging or regular use, such as fading, scuff marks, or minor scratches.
- Accidental damage: Damage caused by drops, spills, or accidents.
- Unauthorized repairs: If the product has been tampered with or repaired by anyone not authorized by Hukoma.xyz.
- Improper maintenance: Damage resulting from improper care, such as cleaning products that are unsuitable for the material or failure to follow maintenance instructions.
- Non-defective issues: Problems not related to manufacturing or material defects, such as cosmetic issues or personal preferences.
5. How to Make a Warranty Claim
If you believe your product is covered under our warranty, follow these steps to make a claim:
- Contact Our Customer Support Team: Reach out to our customer support team via email at support@hukoma.xyz or call us at . Include the following information:
- Your order number and proof of purchase.
- A detailed description of the issue you are experiencing.
- Photos or videos of the product showing the defect or issue, if possible.
- Assessment of the Claim: Our team will review the information you have provided and determine whether your product is eligible for a warranty repair or replacement. We may ask for further details or documentation if necessary.
- Return and Inspection: If your warranty claim is approved, we will provide you with instructions on how to return the product. Please ensure that the item is securely packaged to avoid further damage during transit. Once we receive the product, our team will inspect it to verify the defect.
- Repair or Replacement: If the defect is covered under the warranty, we will either repair the item or send you a replacement. If the product is no longer available, we may offer a similar item of equal value or provide a store credit.
6. Warranty for Refurbished or Discounted Items
For items purchased as refurbished or discounted products, the warranty may be limited. These products are typically sold at a lower price due to their condition, and the warranty may differ from that of brand-new products. Specific terms and conditions for these items will be provided at the time of purchase.
7. How to Return a Product
To return a product for warranty purposes, please follow the procedure outlined below:
- Ensure the product is in its original condition and packaging. Include any accessories, manuals, or documentation that came with the product.
- Send the product back to us using a trackable shipping method. We recommend that you keep the shipping receipt and tracking number.
- Depending on the nature of the warranty claim, you may be required to cover the return shipping costs. However, if the issue is deemed a manufacturing defect, Hukoma.xyz will cover the return shipping costs.
8. Warranty for International Customers
For international customers, the warranty terms remain the same; however, please note that shipping costs for returns or exchanges will be the responsibility of the customer unless the defect is covered under the warranty. In addition, the time for shipping and handling may vary depending on your location.
9. Limitation of Liability
Hukoma.xyz’s liability under this warranty is limited to the repair or replacement of the defective product. We are not responsible for any incidental, consequential, or indirect damages that may arise from the use or inability to use the product, including but not limited to loss of profits, business interruption, or loss of data.
10. Contact Us for Further Assistance
If you have any questions or need further clarification regarding our Warranty Policy, please do not hesitate to reach out to our customer support team. We are here to help and ensure you have a positive experience with our products.
- Address: 4108 Minuteman Way, Charlotte, NC 28208, United States
Phone: +17049973770
Email: admin@hukoma.xyz
11. Modifications to the Warranty Policy
Hukoma.xyz reserves the right to update or modify this Warranty Policy at any time without prior notice. Any changes to the policy will be posted on our website, and the updated version will be effective as of the date posted. We encourage you to review this policy regularly to stay informed about any updates.
12. Conclusion
At Hukoma.xyz, we value our customers and strive to offer the best products and services. Our warranty policy is designed to provide peace of mind in knowing that we stand behind the products we sell. Should you encounter any issues, we are here to assist you through the warranty claim process.
We hope you enjoy your purchase from Hukoma.xyz, and thank you for choosing us!